8x8 is great when it works but tech support hard to reach
Updated February 10, 2021
8x8 is great when it works but tech support hard to reach
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
We use it at our main store and our satellite stores. It replaced our conventional phone system from the telephone company. It was less costly and provided us with more features and capabilities.
- Many features for users.
- Very flexible
- Easy to use.
- Ability to move your calls from your phone to desktop to cell phone easily.
- Contacting tech support is HORRIBLE!
- Inability to reach customer support in a timely manner, you used to be able to call in and someone would come on the line within a few minutes. You can't call in now, you have to go online and fill out a ticket that asks you numerous questions THEN you have to look at pictures and click on what they want to prove you are a human when you have already put in your contact information. I HATE THIS!
- We have very high internet speeds of 500mbps but I still have calling cutting in and out. Not all the time, but many times and this shouldn't happen.
- You can't reach anyone in management when you have an issue! Then if someone does call you back, they aren't much help at all.
- We put phone in all of our locations for less than we were paying monthly for just one location.
Ooma. 8x8 has more features and is more "business-like" than Ooma.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes