Item: 8x8 Work
Rating: 10
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

One of the greatest issues we had was accessing and returning voicemails left. 8x8 allows us to easily access them and return calls quickly. 8x8 also gives us the ability to do cold and warm transfer which help the clients feel more seen/heard. I am first in line for our phone system which means I utilize all the functions to properly assist in getting whoever is calling to the right person. I also handle the training for the phone system.

Pros and Cons

Pros

Cold and warm transfers
Voicemail accessibility
Contact Creation System
Seamless Account Creation for New Employees

Cons

It would be nice to convert voicemail also into text when viewing them

Return on Investment

It has allowed smoother call transferring leading to more effective practices
One call solutions
Negatively it has caused a time consumption to get someone set up in the system and the app on their computer.

Usability

Its positive impact far outweigh any negative ones. As we introduce 8x8 to more employees, its ability to view voicemail and one call solutions has led to better client interactions and an increase in overall reviews of the company.

Alternatives Considered

From when I've been with the company, 8x8 has always been what we've used. My experience outside of here has been with other systems however that was long enough ago that I do not remember the name or their significance was not memorable.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

8x8 is well suited for internal transfers and contact creation for regular clients. It is less appropriate for chatting and/or video calls due to better accessibility of other apps. It's app system for mobile devices interfere with functions and duties outside of work. Also not everyone is comfortable having it on their cell.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 3 months ago
Dear Customer Thank you for your great feedback Were glad 8x8 Work improves your communication efficiency. Your suggestion about voicemail transcription is appreciatedwere always working to enhance user experience and flexibility.

How 8x8 Helped With One Call Solutions