Item: 8x8 Work
Rating: 10
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

I use 8x8 Work to connect with colleagues as we are working remotely. I also use it as a way to connect with clients. This service enables me to be available on the road or in the office without using my personal phone.

Pros and Cons

Pros

voice mail set up
call forwarding
texting services
customer service

Cons

Leveraging AI powered features to drive productivity
More personalized response from real time employees, not just chat

Return on Investment

Increased efficiency
Flexibility - works across a variety of devices
Call quality can be improved

Usability

Inability to text groups is a limitation
Yet, its flexible enough to use on several devices

Key Insights

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Other Software Used

8x8 Contact Center

Likelihood to Recommend

Built-in security and global compliance

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 16 days ago
Dear Customer Thank you for sharing your experience with 8x8 Work. Were glad to hear its supporting your flexibility and efficiency across devices. We appreciate your suggestions around AIyour feedback helps us continue to improve.

8x8 Work user friendly