Happy with support
December 08, 2022

Happy with support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Drupal Cloud

Modules Used

  • Cloud Platform

Overall Satisfaction with Acquia Digital Experience Platform

We host our Drupal managed website with Acquia. Acquia Cloud makes the maintenance tasks much easier.
  • Always available
  • Automated database backups
  • Support
  • I'm trying to find ways to make the core and module updates simpler
Everything was already up and running when I began so I don't have any experience with this question.
We only have one site so at the moment, this question doesn't apply to us.

Do you think Acquia Digital Experience Platform delivers good value for the price?

Yes

Are you happy with Acquia Digital Experience Platform's feature set?

Yes

Did Acquia Digital Experience Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Acquia Digital Experience Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Acquia Digital Experience Platform again?

Yes

For all of the reasons I stated earlier but in addition, today I had to open ticket for the first time in a year. The support I received was immediate and while the issue I was having ended up being due to another website, the tech did not just pass me off as not his problem. He gave me actionable information I was able to use with the website that was the actual cause of the issue.

Acquia Digital Experience Platform Feature Ratings

WYSIWYG editor
Not Rated
Code quality / cleanliness
Not Rated
Admin section
Not Rated
Page templates
Not Rated
Library of website themes
Not Rated
Mobile optimization / responsive design
Not Rated
Publishing workflow
Not Rated
Form generator
Not Rated
Content taxonomy
Not Rated
SEO support
Not Rated
Bulk management
Not Rated
Availability / breadth of extensions
Not Rated
Community / comment management
Not Rated
API
Not Rated
Internationalization / multi-language
Not Rated
Not Rated
Role-based user permissions
Not Rated