Best Customer service and support, Act-On is a premium product
October 20, 2014

Best Customer service and support, Act-On is a premium product

Alisha Rappaport-Zubrow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Act-On

We use Act-On for our newsletters, employee and clients, and email blasts. It is being used currently by marketing and will be used by sales. It allows us to share information with our clients and with our employees. We have three offices and it allows our employees to see what is going on in the other offices and throughout the company.
  • Customer service, this saved the account. If were not for the amazing customer service we received from Joe Brown, we may have left this product.
  • Product support, the training that is provided to me in order to allow me to get the most from the software for my client makes a huge difference in the way I work.
  • Software capabilities, the software allows us to integrate Salesforce and create specific templates based on the needs of our client.
  • Letting the customers know the training and support that is available to them.
  • More functionality in the ability to find areas that you are looking for.
  • Having more variety of templates available.
  • Allowing us to get out more newsletters
  • Tracking the activity on what our client or employee views from our newsletters
I have used ConstantContact and MailChimp, Act-On has more to offer as far as ways to reach your client.
It has been a great learning process for me in finding out how much I can do with Act-On. It really offers a great deal of opportunities to connect to the client and our employees.
Act-On is well suited for marketing and use of the interface with Salesforce.