Act-On

Ease of use. Continued features and program upgrades. Representatives responses to customer questions and concerns are always professional and helpful.

A+ at everything they do

It is an excellent tool. Support is great to help when I need them. My Success Manager is helpful. You can use as little or as much of the service as your time and needs allow. I have also found them helpful for custom projects.

This is great software, so it deserves a good rating.

It's really revolutionized the way we are able to do business. Automation has helped us become much more efficient.

Great product, easy to use, promising roadmap and amazing customer success team.

It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us.

Because I like the road the product is on, I like the people, and I think it will become a clear leader in it's marketing automation space.

We have been using Act-On for a number of years, and after reviewing other companies earlier this year, we are certain that we want to stay active users of Act-On for the foreseeable future.

There is no other provider in the segment that does what they do at the price they charge, and their support team is great. My contact often checks in with me, and I think that they have really taken a stake in making sure that my company and my business succeeds. I often think of them as friends vs. business collaborators.

Price compared to ROI is why will continue to use Act-On. Plain and simple.

Thus far we are happy with the product, customer service and the fact that they are constantly rolling out new features and upgrades to make the product even better.

Great tool, some areas to improve, but overall great value and very powerful.

The best part about Act-On is the staff. From your support manager to the engineers, they know your every need and will help you resolve your issues. It was also great to have a dedicated person you can call on for managements of your lists, campaigns and to help escalate an already brewing issue.

As long as the customer service continues to be awesome and the platform continues to add new feature sets, I cannot imagine why we would move.

Our factors of renewal include: the ease of use of the platform, advanced technology, tracking and features, Salesforce integration, marketing list/database cleaning, excellent support and customer service, new features continuously being added with new updates, online community, ALUV, training and resources always available to help all users, user specific features (sales and marketing).

Act-On has gone above and beyond our needs. With a month to month contract and our contact lists, campaigns and reporting nestled into one, we'll continue to use Act-On for a long time.

There are a few up and comers out there so it's always good to know what is going on in the market. We're VERY likely to stay with Act-On for the foreseeable future. We really like the month to month agreement that they allow us to use - tells us they are confident in their capability and always bringing out more.

We rely on Act-On for our list segmentation and our outreach. We also like how it tracks our competitors social media activity and our ranks. Overall its a helpful tool for the marketing team.

Continued use of this product will help us meet our sales and marketing goals. I can't imagine no longer having access to the information this tool has been able to gather for us. We LOVE it!

ACT-ON is a good tool for us. And, I don't see a reason why we wouldn't renew from a functional perspective. One thing we are keeping an eye on is their support of the partner community and continued development of more integrations with content management systems (such as WordPress) and other CRM platforms. In addition, we are also watching out for additional templates and content for us to utilize.

I am extremely happy with Act-On's platform and their service. The service for support and account management is one of the best around. I have always received a timely response and have always felt that my account manager or support person owned the problem or request and did everything they could do to solve it or answer any question I may have had.

I am not the one making the final decision to renew, but if it were my decision, I would definitely renew because of the helpfulness of the support representatives, and how Act-On listens to their users as they continually make improvements to the software. This isn't a program/company that gives you a product and leaves you with it. They are always making improvements, and those improvements are inspired and directed by the requests of their users. This is an excellent software to grow with, as it serves both inexperienced users and advanced users. The personal support representatives help you along the way to make your marketing automation the best it can be.

Simply put - Act-On just keeps getting better!

Love the product, love the support.

Easy to use. Just trained my newest staff member how to use it. Without watching the videos (she will), she has already designed an email, form, programmed the lead flow and scheduled the blast....in one week.