Overall Satisfaction with Act-On
We use Act-On to track our strongest leads. The tracking features allow us to see who is visiting our website and when it would be best to reach out to leads based on their activity. We use it for follow up from conferences to reach out to contacts we made. We use the landing pages to easily supplement our website, allowing us to easily create content without having to go through our IT team and create new pages more easily than dealing with HTML and CSS. We also use the SEO features to make sure our website and landing pages are set up ideally.
- Their knowledge base and onboarding are fantastic. I learned what I needed in a very short period of time and can quickly find information if I need help getting what I need.
- They respond very quickly when support is needed and have always helped me find what I need if I can't in the knowledge base.
- The email creation tool is very easy to use, and I love that it has a responsive design.
- Adding and uploading contacts is easy.
- Building forms is simple and easy, and is a great way to supplement our website.
- It's very frustrating that the marketing lists are not sortable by column.
- I know it's coming soon, but having responsive design for the landing pages would be a great improvement.
- It would be great to see what lists a contact is in, possibly tying it together by email address.
- Able to easily create emails for marketing with great designs and responsive design.
- Lead scoring gives us a better picture of who are best leads are.
- Able to easily create landing pages for our website in just minutes, instead of hours and hours manipulating HTML and CSS.
Act-On Feature Ratings
Everyone on their team is friendly, helpful, and knowledgeable. Whenever I have a question I know it will be answered in a timely fashion. They understand my questions and are able to find solutions to what I need.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Everything is set up to be used very easily and and it is very intuitive. The menus are set up well and it's easy to find the areas that I need. Emails and landing pages are very easy to create, and they can be created quickly to help save time on campaigns and projects.
Like to use
Easy to use
Quick to learn
Feel confident using
Requires technical support