OK productivity tracking app for remote workers, when it works
December 02, 2021

OK productivity tracking app for remote workers, when it works

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

ActiveTrak doesn't help us much to understand remote workers' productivity in a COVID-19 operating environment
  • Know what people are working (or not working) on, when it works
  • Use and extent of time spent on non-productive apps
  • Know if people are really working or faking connectivity issues, etc.,
  • Lag in data capture--sometimes never captures
  • Reporting on non-productive apps (report) has inadequate/incorrect hyperlinking
  • Just OK productivity insights. Could be better.
  • Sometimes never captures data.
  • When it works, the screenshot capture is useful, but it doesn't always work.
We know how some poor performers are working and what they are working on and ensure they are aligned with organizational priorities.
We should have done more research.

Do you think ActivTrak delivers good value for the price?

Not sure

Are you happy with ActivTrak's feature set?

No

Did ActivTrak live up to sales and marketing promises?

No

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

Suited for the COVID-19 remote operating environment but doesn't work all the time

ActivTrak Feature Ratings

Automated data collection
2
Data analysis
3
Pre-built content
4
Self-service insights
3

ActivTrak Support

Setup issues often get identified even after a year of usage.

Using ActivTrak

Generally very usable, although I think there a number of other features they can incorporate for users.