Works as advertised
November 24, 2020

Works as advertised

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

ActivTrak is being used in the simplest form to track productivity hours for our engineering department. This information is then used to assist with resource and capacity planning.

Pros

  • Tracks computer activity at the application level.
  • Tracks computer activity by website.
  • Easy to configure and utilize basic reports.

Cons

  • The ActivTrak Accounts Receivable Department often has difficulty processing and tracking transactions.
  • Common system programs and processes should be automatically classified. If we are tracking websites, then you shouldn't have to categorize / classify the browser is being used to access the websites.
  • I don't believe ActivTrak has had any impact on the overall business objectives.
  • ActivTrak is beneficial in a narrow scope to reduce manual time logging.
ActivTrak was the first product researched, and it met budgetary requirements.

Do you think ActivTrak delivers good value for the price?

Not sure

Are you happy with ActivTrak's feature set?

No

Did ActivTrak live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

The basic features are adequate and can be intuited through the interface.
ActivTrak works for basic user tracking and monitoring.

ActivTrak Feature Ratings

Automated data collection
8
Data analysis
6
Benchmarking
Not Rated
Pre-built content
Not Rated
Data management
8
Self-service insights
5

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