Item: ActivTrak
Rating: 9
Author: Matt Koveleski

Overall Satisfaction with ActivTrak

Use Cases and Deployment Scope

We use ActivTrak to monitor the daily use of laptops and desktops. Since COVID as well, a lot of employees now have the ability to work from home so we need this platform to monitor the hours and activity time they're working. ActivTrak has helped us become a better company overall.

Pros and Cons

Pros

Working hours.
Data of what applications and websites users go on.
Makes managing users easy and organized.

Cons

Live screen.
Remote sessions.
Screen share.

Return on Investment

Never had a bad impact.
Upgrading licenses without calling never gives discount price.
Great.

Employee Productivity

Before we never knew what websites the users were on. We never knew how long they were actually working on a project or task. Now we have that ability with ActivTrak which is why every year we renew our services with this company. Best part about it is, they're cloud based.

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

We never used anything like this before. We would mainly just check the firewall and search by the user which is fine, but it's not [as] clear cut [nor] designed to see all mobile offices that we have in place. This software allows us to monitor everything every employee does and it is well worth the price of the product.

Key Insights

Do you think ActivTrak delivers good value for the price?

Yes

Are you happy with ActivTrak's feature set?

Yes

Did ActivTrak live up to sales and marketing promises?

Yes

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

Support Rating

Customer support is an 8/10 for me. It's usually very good, but I wish sometimes I [could] call in and get someone from support instead of emailing first and having someone contact me back. Other than that, it works as expected. Support is definitely above average here and that is a great thing.

Usability

I find this platform very easy to use and organized. I didn't need any tutorials on how to use it. This platform allows me to use everything we need as a company to keep our employees in check and to make sure they're doing their work. Our CEO loves the product and requires it on everyone's system. This is going to be in our company for the long haul.

Likelihood to Recommend

We have numerous situations where an employee is not meeting expectations and we need to gather more information. ActivTrak allows us to come on the system and look to see what the employee is doing with company equipment. At that time, it helps us understand more information about the employee and their work ethic.

ActivTrak Feature Ratings

Comments

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Great company and great software!!!