Top Notch PRODUCT and Customer Service!
December 01, 2020

Top Notch PRODUCT and Customer Service!

Renee McDonald | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ActivTrak

We utilize ActivTrak for our home-based employees. It is helpful to keep track of their productivity as well as ensuring the safety of our systems by blocking specific websites and areas that our employees should not be visiting.
  • Realtime screenshots that make it easy to see what employees are working on.
  • Weekly reports that consolidate information into one email.
  • Ease of knowing our employees are not on unauthorized websites.
  • I can't think of anything, this product is great!
  • We have been able to consolidate 2 positions into 1 because employees are more aware we are tracking them and they are more productive.
We have been able to consolidate two positions into one because employees are more productive knowing their online movements are being tracked. This product has saved us a tremendous amount of wasted time and money. Our employees perform better knowing their computer is being monitored and it has cut down on visits to unauthorized websites. I am very pleased with ActivTrak!

Do you think ActivTrak delivers good value for the price?

Yes

Are you happy with ActivTrak's feature set?

Yes

Did ActivTrak live up to sales and marketing promises?

Yes

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

The entire team has been very responsive when I have chatted in for assistance. The customer service team is top notch and very promptly assists with challenges.
Very user friendly system!
This is a great program for work-based employees. The employer can block specific websites and programs. This product allows the employer to track productivity as well as monitor use of unauthorized websites.

ActivTrak Feature Ratings

Automated data collection
10
Data analysis
10
Benchmarking
9
Pre-built content
9
Data management
10
Self-service insights
9