What A Nightmare
March 04, 2022

What A Nightmare

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

Ridiculous lead times on support, and shady billing practices. They can bill your credit card even if it expires and good luck getting support from billing if something is wrong. Joining ActivTrak was the biggest mistake I've made in my whole career. They make it so easy to add new users automatically without any human intervention, but if you want to cancel? No automated methods to reduce users or cancel must talk with a representative. What a sham. The software doesn't work that great billing aside. Constant reinstalls required to keep things running became more of a pain than it was worth. Hard to track employees quietly when you have to do a reinstall twice a week to keep stats running. Support gives the runaround for weeks on end and still no resolution. Stay away. There's better software out there with way better support
  • Nothing
  • Billing
  • Removing users
  • Cancelation
  • Made staff less trusting
  • Made staff focus on beating the system
  • Decreased overall productivity
  • How easy it is to add new users
ActivTrak has had a negative impact on productivity, as staff spend more time trying to beat the system and make it appear that they are productive when they are not
Data was inconsistent and not really valuable
I selected ActivTrak because of the positive reviews, but I was unaware that most of the reviews are on sites that don't allow users to submit their own reviews. This paints ActivTrak in a much more positive light than the experience I had with them, which was absolutely awful.

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It's not well suited anywhere. It never worked for more than a few weeks before needing to be reinstalled. Contacting support is like pulling teeth.

ActivTrak Feature Ratings

Automated data collection
Data analysis
Not Rated
Pre-built content
Data management
Self-service insights