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Adobe Sign Review 34 of 34
Adobe Sign: "Simple to use. Integrated with Salesforce and Big Machines."
https://www.trustradius.com/electronic-signatureAdobe Sign (formerly EchoSign)Unspecified7.9101101
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October 19, 2012

Adobe Sign: "Simple to use. Integrated with Salesforce and Big Machines."

Score 9 out of 101
Vetted Review
Review Source

Software Version
Enterprise

Overall Satisfaction

  • Very easy to use. It has a simplistic interface which means the learn time is straightforward.
  • Easy for a user to set-up and for the signer to sign.
  • Takes most any document type.
  • Integration was straightforward. We have integrated with Salesforce.com and BigMachines.
  • They set some maintenance timeframes at the end of the month. However, when I’ve complained, they have adjusted.
  • Have had a couple of outages – not major, but noticeable.
  • It is not easy to tell when you are in the preview screen if you’ve made a mistake.
  • The software has the ability to place fields on the document. If you drag a field to edge, it disappears, and you think it’s gone but it’s not really gone, and it shows up to the client somewhere else in the document. This can be confusing to new users.
  • Higher quality orders are being submitted. Previously, we had a lot of problems with missing pages on contracts and clients writing on contracts, both of which could cause orders to be rejected. In general document integrity is really important. It helps assure to a sales rep that their order will be accepted.
  • No lost revenue. It reduces the risk of a contract being rejected in a quarter. Previously, we had a 1-2% contract rejection rate and now it’s practically zero.
  • There is a staff time benefit of not having to check documents that come through Echosign. You don’t have to count pages etc. For my staff, it probably saved her 10% of the time.

Product Usage

100 - Mostly sales, Finance, Legal.
It's just part of our Finance/Legal team's Business Analyst’s application mix. It requires almost nothing – it's on autopilot.
  • Obtaining counter signature for sales orders
  • Internally for signing correspondence w/clients
  • Approving timesheets and expense reports

Evaluation and Selection

We were not using anything before
Docusign. We perceived that Docusign was strongest in the real estate market and might have more professional services. By contrast Echo sign doesn’t have any. However, I felt that Docusign makes people adopt their signature online out of the gate and creates a very different user experience. I think this makes the user uncomfortable. I also think their set-up a is a lot more confusing. It looks very legalistic in comparison to Echosign. By contrast, Echosign seems more user friendly. The style feels lighter like Mac vs. Windows.

Implementation

Our IT team implemented and the implementation was fine. The only lesson learned is that the integration with Salesforce.com is great, but if you use the product for something other than sales orders (e.g. timesheets, client correspondence etc.), you need to plan with that in mind. They have a very good web based interface for that.

Training

We didn’t need training, as it was so easy to use.

We referenced training materials to train other people. I needed something more company specific to train internal users, so I created my own.

Configuration

It is possible to set-up Echosign tags.

Support

They are very responsive and will support anybody in our company. They have never turned anyone down. They have a chat feature.

Usability

Reliability

Even though have had a couple of incidents they have recovered quickly.

Scheduling maintenance at EOQ is ridiculous

Integration

  • Salesforce.com
  • BigMachines
Didn’t get any negative feedback from our IT folks so it must have been relatively straightforward. It works fine.
  • Box
We know it can integrate with Box, but haven’t turned it on yet.

Vendor Relationship

We did have a sales rep and did negotiate – we didn’t pay list price, however they weren’t willing to entertain a whole lot of negotiation.

IT accepted contract terms as is as it is a low $, low risk application.