Adobe Sign considers all of its user base
November 17, 2020

Adobe Sign considers all of its user base

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Sign

In tech consulting, we often onboard several partners per engagement. These partners are sometimes a mix of domestic and offshore and this helps to unify the logistical process of collecting and signing all necessary documents that are needed either by our organization our our clients. I have seen an otherwise painful process become more streamlined.

Pros

  • Workflow notifications is very valuable as often folks are multitasking
  • Aahdar signature for offshore teams, especially important for clients in the field of sensitive data

Cons

  • Color coding needs to be tested for folks with visual impairments and red/green color blindness
  • Repeat business knowing our document workflow is iron clad
Customer Support seems to have lost its luster in recent years, but Adobe has always been consistently available, responsive and helpful across multiple channels. They set the standard for customer support. There was even a time where I had to switch from my phone to computer during a zoom call and was able to pick up via chat where I left off over the phone.
My colleagues and clients are able to seamlessly pick up and run with this tool, whether they are considered tech savvy or not. It’s been nice to trust a tool that considers its users from all facets of the product and scenarios in the workflow of processing documents. I can’t emphasize that last part enough: usability is not just about the end user, but all touchpoints along the way.

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Acrobat Sign again?

Yes

We have several clients who deal with sensitive personal and company data, whose customers range from Fortune 500 to startups. Regardless, one of the considerations in hiring our firm is often around process for protecting sensitive information. With a professional tool to like Adobe Sign, we are able confidently present our process and know that the addition of such reputable tools as this, current and prospective clients are at ease.

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