Item: Adobe Acrobat Sign
Rating: 10
Author: Verified User

Overall Satisfaction with Adobe Sign

Use Cases and Deployment Scope

As an Account Executive, I speak with prospects and when the time comes, send them over a document to be signed. For that workflow, we used Adobe Sign to complete those actions. It was an easy [and] seamless set of steps that easily allowed the prospect to sign easily and ensure spots aren't missing. I liked using it a lot and only moved on from it when our company was acquired and we had to use the parent company's software.

Pros and Cons

Pros

It does the most important things well - easily lets you send out a document to be signed.
It easily allows you to sign the document. This is the most important area as prospects shouldn't have to scramble to find how to sign your contract.

Cons

Setting up the fields that need to be signed could be a bit easier. Honestly, for me, I was fine, but for others who aren't as tech-savvy, they would get annoyed at inserting the proper signing instructions next to each place to be signed.
[I] would like it to be easier to set up who's email the signed copies go to after signature. Sometimes, I might not have sent the contract out, my manager has, and to include my email on there for someone who should receive a signed copy is not easy to set up.

Return on Investment

It made a huge impact. A salesmen's job is to close deals. You can't close deals if you have issues sending out contracts or if the prospect has issues signing them. With Adobe Sign, you don't have any of those issues.

Support Rating

I give it a 10 cause I have never had the need for support for Adobe. The 10 is because they probably fixed all the issues early on and now don't have much of a need for support. Aside from some older/less tech-savvy people needing extra time to set up the document to be signed, Adobe has been great.

Usability

I love it. It's simple and [that's] why it's one of the better signing software. You can train someone on this in a few minutes. I don't know much else to say about that side of things. If there was more functionality, it would probably just make it more "busier" and less useful. The strength of software like this is the least amount of clicks possible to get you what you need.

Key Insights

Do you think Adobe Acrobat Sign delivers good value for the price?

Yes

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

Yes

Did implementation of Adobe Acrobat Sign go as expected?

Yes

Would you buy Adobe Acrobat Sign again?

Yes

Likelihood to Recommend

Honestly, most of the top-tier signing software is very similar. Adobe Sign to me is probably second to DocuSign. For some reason, more people are just more comfortable with DocuSign, but I have never had an issue with Adobe. It's a strong name and a strong brand. Nobody has ever huffed and puffed that they had to sign using Adobe. I have had people get annoyed when I sent via other software like HelloSign and other smaller names.

Comments

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Easy to Set Up, Send Out, and Sign - Everything You Need in a Signing Software!