Excellent Customer Service and Compliance Tool!
Cindy Pierre | TrustRadius Reviewer
November 12, 2019

Excellent Customer Service and Compliance Tool!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Adobe Sign (formerly EchoSign)

It is being used by the office to send documents to customers that are not local to Florida or who are on the go. It helps us to get important authorization forms signed so that we can provide services.
  • Makes it easy for customers to sign documents on the go or if they don't have a printer and scanner.
  • Documents are easy to fill out by the sender.
  • Documents are sent quickly.
  • Fields that have multiple choices such as surveys are hard to navigate.
  • Sometimes the document that needs to be signed is too sensitive to movement and it can take a little while to edit the fields properly.
  • It has helped the company to be compliant.
  • It has facilitated our customer service.
I have used DocuSign before. I like Adobe Sign better because I'm already using Adobe Acrobat, so it is multi-function for me.
I have not had the need to use support yet.

Do you think Adobe Sign (formerly EchoSign) delivers good value for the price?

Yes

Are you happy with Adobe Sign (formerly EchoSign)'s feature set?

Yes

Did Adobe Sign (formerly EchoSign) live up to sales and marketing promises?

Yes

Did implementation of Adobe Sign (formerly EchoSign) go as expected?

Yes

Would you buy Adobe Sign (formerly EchoSign) again?

Yes

Adobe Sign is suitable for having important documents signed.