Item: ADP SmartCompliance
Rating: 7
Author: Verified User

Overall Satisfaction with ADP SmartCompliance

Use Cases and Deployment Scope

Tax profile set up is pretty easy. Profile/rate updates and notifications of changes are relatively timely. Review reports for quarter close are pretty good. Downloading and saving quarterly reports take up to 6 weeks to pull. Uploading garnishments is really simple and it populates most of the data so little or no addition info is needed. Reviewing wage and tax invoices has it's own area, filters are handy

Pros and Cons

Pros

When setting up a jurisdiction, the system forces you to enter the account number with the specific format so you are not incorrectly putting in the wrong number which will force rejections
I like the ability to filter a number of areas within Tax to drill in
The quarter end exception area is relatively easy to fix/understand

Cons

The amount of time before the system knocks you out
Quarterly tax filings - need to have the actual forms that are filed as opposed to only showing the monthly "voucher" with payments
Garnishments - allow client to add updates/notes during the "review" process and not lock you out. Notes should be accessible for both client and ADP
Upload additional documentation regarding a garnishment/order to link the data together. i.e. select an existing garnishment, click on add additional document (can have "action needed" or information only section
ADP rep can easily provide documents you need thru Smart Compliance

Return on Investment

Sometimes adds more time to my work
Difficult to understand the various area/systems i.e. Smart Compliance vs The Bridge vs the annual W-2 processing area.

Integrations

Workday, 1095 data, 401K/Fidelity,

Less manual entry

Expert Help and Resources

yes, the Eyes on Washington are great. I like getting the email so I don't have to remember to go into Ambassador to find them. Receiving quarterly reminders/notes are helpful as well. The activities help to provide easy ways to educate you on new things even if they don't pertain to payroll itself you can get an overview of what's happening.

Multiple Solutions

I am only dealing with payroll wage, garnishment and tax modules so I don't know much about the other areas

Alternatives Considered

Have not used any others, so can not provide feedback; pros and cons on this

Key Insights

Do you think ADP SmartCompliance delivers good value for the price?

Not sure

Are you happy with ADP SmartCompliance's feature set?

Yes

Did ADP SmartCompliance live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP SmartCompliance go as expected?

I wasn't involved with the implementation phase

Would you buy ADP SmartCompliance again?

Other Software Used

Workday Payroll and Workforce Management, Workday Human Capital Management

Likelihood to Recommend

I personally like to have a client rep that knows our company details specifically. They understand all aspects of payroll, taxes, garnishments etc. So a 1 person shop as opposed to multiple "general" group(s) that only understand 1 piece of ADP.
There are too many identifying numbers to keep track of; branch, company code, wage payment code. Create 1 code for the client and if needed add a -1,-2, etc. for the wage, garnishment, invoice, tax teams

ADP SmartCompliance Feature Ratings

Using ADP SmartCompliance

Users and Roles

3 - Payroll processing and payroll tax

Support Headcount Required

1 - operation manager

Business Processes Supported

tax filing
garnishment filing
deposit requirements

Innovative Uses

I don't know

Future Planned Uses

unknown

Likelihood to Renew

ADP is better than the prior company we used for wage and tax

Evaluating ADP SmartCompliance and Competitors

Products Replaced

Yes - wage and tax filing/reporting. Prior company had too many emails, everything is case driven, cost was a lot for what we got and response was extremely slow.