ADP Workforce Now...User Friendly Sometimes
August 16, 2014

ADP Workforce Now...User Friendly Sometimes

Annette DiBernardino | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Modules Used

  • HR, payroll, time keeping

Overall Satisfaction with ADP Workforce Now

I used it at my previous employer. It was being used as the HR system of record as well as for benefits, payroll and timekeeping.
  • It is for the most part easy to use.
  • Allows users to configure most parts of the system fairly easily which is a plus but also a negative.
  • Reporting is intuitive and easy to run reports.
  • Fairly simple to get support from phone reps but again this also a negative as phone support did not always give a full or correct answer.
  • The support does not always respond quickly or provide correct answers.
  • Sometimes things seem to be in a "blackbox".
  • Payroll mainframe caused numerous problems as deductions would appear and reappear.
  • Negative impact when payroll caused issues with deductions for 401(k).
  • Workday,SAP BPM
ADP is very user friendly as is Workday. ADP is easier to configure than WD or SAP but the level of controls is not as great as WD or SAP.
The problem caused by payroll cost the company a great deal of money and lost productivity.
It is well-suited to a small company but it is important to have strong users.