Overall Satisfaction with ADP Workforce Now
I used it at my previous employer. It was being used as the HR system of record as well as for benefits, payroll and timekeeping.
- It is for the most part easy to use.
- Allows users to configure most parts of the system fairly easily which is a plus but also a negative.
- Reporting is intuitive and easy to run reports.
- Fairly simple to get support from phone reps but again this also a negative as phone support did not always give a full or correct answer.
- The support does not always respond quickly or provide correct answers.
- Sometimes things seem to be in a "blackbox".
- Payroll mainframe caused numerous problems as deductions would appear and reappear.
The problem caused by payroll cost the company a great deal of money and lost productivity.