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You get what you pay for
July 14, 2016

You get what you pay for

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is our HRIS, benefits administration, timekeeping and payroll processing system. It is used by all of our employees and administratively by our three-person HR team.
  • It's user-friendly for both practitioners and users (employees).
  • The portal is highly customizeable.
  • For large groups, the carrier connections are reliable.
  • Customer service experiences are inconsistent - departments are very disconnected from each other and wait times are VERY long usually.
  • Custom reporting is not intuitive. The TotalSource reporting module is MUCH better.
  • It's saved our HR team time and efficiency
  • I think its professional look is a factor in retention, though we have not measured its impact
  • iBenEnrolled and Paychex
ADP Workforce Now tends to be the most robust, but also most expensive among similar HR platforms I've reviewed.
Larger organizations can better utilize all that ADP Workforce Now has to offer - from both a cost standpoint and functionality. I've used it on both ends of the spectrum and as a small group, you pay monthly minimum fees versus per person on several features and you cannot take advantage of carrier connections (due to carrier limitations, not ADP limitations) which makes it tough to leverage the open enrollment and benefits portals, which are awesome within Workforce Now.

ADP Workforce Now Feature Ratings

9.4
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
3.0
Report builder
1
Pre-built reports
7
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated