ADP Helps our company stay compliant
February 21, 2017

ADP Helps our company stay compliant

Teresa Heard | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It's being used across the organization for HR and payroll.
  • It's offers a lot of one stop products, for HR, Payroll, Taxes, 401K, FSA etc.
  • It gives you lots of resources.
  • It keeps you up to date on all laws that affect you and offers assistance when laws do change to help you manage that change.
  • The reporting is a bit hard to deal with at times. Sometimes I want to run a particular report and it's hard to know all the buttons to add to make the report come out the way you want it. Customized reporting can be very difficult to someone who doesn't have time to sit down and go through it thoroughly and learn at the front in.
  • The Bridge isn't a place I go anymore for my own questions. I read to see if anyone else has had that problem but I don't usually get answers there. Too slow response time.
  • I sometimes have to hold for customer service for a long time. It's hard when a boss is wanting an answer and 30 minutes later you're still on hold.
  • Made it easier to do my job.
  • Able to have some features automated so with a one person HR dept it has helped keep me on track.
  • Automated HR and payroll.
Works great for HR and payroll compliance. Not so good in customer service rate of answering. Reporting - I know they are improving but I liked it before when you could just pick from a couple of lists and not have to pick to find exactly what you want. I haven't had the time to really learn how to use the customer reporting part and would need a hands on class to really understand how it all works.

ADP Workforce Now Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
9
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Support for external payroll vendors
9
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
8
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Report builder
7
Pre-built reports
10
Ability to combine HR data with external data
7
Job Requisition Management
4
Company Website Posting
4
Publish to Social Media
8
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
8