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  4. User Review of ADP Workforce Now
No complaints here!
Updated September 23, 2021

No complaints here!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Currently ADP WFN is being used by our office managers, CFO, and myself on a regular, if not daily, basis. We also have many employees who choose to use it as well. WFN is a great tool to keep all employee info in one place. As HR, it is helpful for me to be able to physically see what another office manager is looking at when they have questions regarding a particular employee who might be in a completely different state than myself.
  • Payroll processing.
  • New Hire/Termination Wizards.
  • Reporting is sometimes great, but if you're not already really familiar with it there is definitely a learning curve.
  • Customer Service. I have a really great account manager, but when he is unavailable it is very, very hard to find an answer.
Our business only continues to grow as time goes on. We acquire new business locations and employees, and ADP has helped us manage that.
  • CDK
I personally do not work with CDK, so I am unfamiliar with the integration of it with ADP, but I have not heard any complaints from those that do. We pull the payroll information from ADP over to CDK so that we can tie things out in accounting and with our banking.
Overall, ADP Workforce Now has been a really great tool. We've continued to expand our use with it by adding new functionalities over time. They all have been easy to use and helpful to keep our business going and growing. The on-boarding function was one of those. It has been helpful to become more digital, but we do find employees having issues with it from time to time.

ADP Workforce Now Feature Ratings

9.0
Employee demographic data
10
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
9.0
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
5.0
Report builder
5
Pre-built reports
5
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated