If you're a small business owner, stay far away from ADP
Updated September 23, 2021
If you're a small business owner, stay far away from ADP
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We switched to ADP Workforce Now in April 2020. We use it for our entire family-owned business of about 115 employees. It was supposed to make things easier for us with scheduling, time and attendance, and payroll all being integrated together. It has been a mess from day one. The software doesn't do things the salespeople told me it would do. The everyday normal payroll stuff works fine, but anytime there is something out of the ordinary, it is a huge hassle. Support is based in the Philippines and there are major communication issues. Two-plus hour support calls are not out of the ordinary.
The biggest issues have been with Payroll tax filing. The salespeople told me it would be simple to not use their tax filing, because of my concerns about cashflow. I was told they would provide all the completed forms and I could just make the payments directly to the taxing entities myself. However, the "non-tax-filing" customer is totally left out in the cold, without ADP providing any of the forms, contrary to what they told me. It took them many months to get the right report for me to file unemployment, and we ended up having to sacrifice the cashflow and go to being a "full-tax-filing" customer with ADP.
The biggest issues have been with Payroll tax filing. The salespeople told me it would be simple to not use their tax filing, because of my concerns about cashflow. I was told they would provide all the completed forms and I could just make the payments directly to the taxing entities myself. However, the "non-tax-filing" customer is totally left out in the cold, without ADP providing any of the forms, contrary to what they told me. It took them many months to get the right report for me to file unemployment, and we ended up having to sacrifice the cashflow and go to being a "full-tax-filing" customer with ADP.
- Payroll
- Time-off requests
- Organization of all data in one software
- Support
- Being able to easily find the reports I need
- Changing anything out of the ordinary
- Negative--Had tax penalties because ADP's tax filing didn't work the way they said it would
- Takes lots of my time to talk to support
- Stuff never works as it is supposed to
- 401k
All ADP wanted to do was sell me their own 401k services instead of helping me integrate with a partner I chose.
Selected ADP because I thought the software was better. It ended up being the wrong choice.
Do you think ADP Workforce Now delivers good value for the price?
No
Are you happy with ADP Workforce Now's feature set?
Yes
Did ADP Workforce Now live up to sales and marketing promises?
No
Did implementation of ADP Workforce Now go as expected?
No
Would you buy ADP Workforce Now again?
No