1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now
ADP Review
Updated September 23, 2021

ADP Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

The biggest problem it solves is making the whole payroll and onboarding process simple. Another thing it makes very simple is providing new employers or lender employment and wage verifications. The rollup tool lets you do that in only a few minutes.
  • Customer service.
  • Payroll processing.
  • Long wait times for customer service.
This system is perfect for small or large companies.
  • ABILITY Network SMARTFORCE (formerly ShiftHound)
The long wait times are the only reason for a lower rating. The actual system is perfect. However, having to wait sometimes almost an hour just for a simple question or solution is not good. Even though ADP has the Bridge I would still rather talk to an actual person instead of posting questions online.

ADP Workforce Now Feature Ratings

7.3
Employee demographic data
7
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
7.7
Pay calculation
8
Support for external payroll vendors
7
Benefit plan administration
8
Direct deposit files
7
Salary revision and increment management
8
Reimbursement management
8
8.3
Approval workflow
9
Balance details
7
Annual carry-forward and encashment
9
8.3
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
8
Employee recognition
9
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated