Finally, a tool that ticks all the boxes
August 24, 2019

Finally, a tool that ticks all the boxes

Daniel Creen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Agorapulse

Agorapulse is an amazing tool that has saved us many headaches. We know have much snappier in response times than the high profile competition in this space with a dedicated support team who answer all queries quickly and correctly. Management and stakeholders adore the in-depth and aesthetically pleasing reporting functions Agorapulse generates at the touch of a button. We receive constant updates with new features and tools, and I can see they take feedback from users and actually allocate resources into investigating the never-ending 'wants list' of the clients.

Pros

  • Site navigation and responsiveness.
  • Logical pathways to execute tasks.
  • Reliability of sharing content at the right time.

Cons

  • A number of things would be 'cool to use' however they are only applicable to me in my use case. Agorapulse was quick to respond to these feature requests and I look forward to seeing some/all in the near future.
  • I would like better CRM in the response area (i.e. the ability to put customers into buckets to mass respond when there is news specifically for them).
4 - CMO, Social Media Manager, Head of Creative, Copywriter.
  • This tool has provided the ability to keep costs low in the marketing space whilst being ultra-effective across numerous social landscapes.
Agorapulse had the most responsive team, the most responsive tool and the best reporting functions I came across.
Agorapulse is well suited for small, medium and even large businesses who are looking to take social media seriously. This tool will get you off the ground, allow you to grow a brand and more importantly, quickly respond to customers comments and questions.

Agorapulse Feature Ratings

10.0
Boolean keyword searches
10
Filtering out noise/spam
10
10.0
Content planning and scheduling
10
Audience targeting
10
Workflow management
10
10.0
Customer interaction histories
10
Bulk actions
10
10.0
Lead generation
10
Campaigns and promotions
10
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
10.0
Campaign success analytics
10
Real-time tracking
10
Competitor analysis
10
10.0
Role-based user permissions & privileges
10
Mobile access
10

Comments

  • Lisa Kalner Williams | TrustRadius Reviewer
    Lisa Kalner Williams
    commented 6 years ago
    Hi there Daniel, Thanks for sharing your successes using Agorapulse! We're delighted to hear how well our publishing and reporting functions are working for you. Since social media is about fostering relationships, we take great pride in providing top-notch support for our customers. We also take your feature requests seriously -- so much so that there's a feature request link in your dashboard (you might already know about that). Let's keep the great conversations going. And thanks again for sharing your Agorapulse experience with TrustRadius readers. Warm regards, Lisa at Agorapulse

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