Agora is great! Small tweaks appreciated!
October 08, 2021
Agora is great! Small tweaks appreciated!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Agorapulse
Agorapulse is being used by our community team, which is 2 people. Our associate position plans and schedules social media posts, while my position as manager is to review and either reassign for editing or approve for posting. Agora is great for managing everything from one place and makes it easier to export analytics for review.
- Laying out the different social media accounts on the calendar
- Allowing responses and tagging across social media all in one place
- Scheduling a post for multiple channels is easy and a time-saver
- Would love to have a draft feature. We often don't schedule things until the assets are ready, or use a placeholder image and swap them afterwards
- Editing posts intended for multiple channels is not as easy as scheduling them in the first place. I would love to edit and have the same menu I do as when I'm scheduling where I have my base text and then the adjusted text for each social media. It's rare that something I've planned to be a similar post across channels, needs editing, but only for one of those channels. e.g. Correcting mistakes or changing strategies.
- Currently, I export the analytics and put it in a Google Sheet where I have more control over the data, which I love. For me to use the Agora Reports system, I would need substantial features like comparing metrics in the same charts, using direct line charts instead of smoothed (smoothed charts look nice, but just obfuscate data), separating out paid growth, etc. It's probably too large an ask for what Agora is trying to provide, which is why the export tool is very useful.
- While I'm talking about it, a slight bug with the export tool is that when you export two things in quick succession, it just sends a duplicate of the first report via email. I'll export a CSV of Global data and then a CSV of Content, and if I do it too quickly, it doubles up the Global data and I don't get the Content until I resend.
- More specific filtering for listening. Sometimes someone has our brand in their name and we get ALL of their content. We have to add each user like this to the filter instead of being able to filter out usernames that contain it.
- Agora most importantly saves us time. We can respond to users, schedule and edit posts, and export analytics much faster than using the native tools.
- Later
Later is a fairly simple tool just for scheduling, while Agora handles a lot more variety of tasks and I think executes on them very well.
Do you think Agorapulse delivers good value for the price?
Yes
Are you happy with Agorapulse's feature set?
Yes
Did Agorapulse live up to sales and marketing promises?
Yes
Did implementation of Agorapulse go as expected?
Yes
Would you buy Agorapulse again?
Yes