Item: Aircall
Rating: 9
Author: Christophe BELLIN

Use Cases and Deployment Scope

First, Aircall is a useful tool in our company and for our agents. It's simple and intuitive to use. The feedback from our employees is above 95%.
Second, we appreciate the fact that the development team is reachable and give us real time information, like maintenance, network status, or other things... Great job from them ! And thanks for asking !

Pros and Cons

Call other countries.
We can call between us.
Sound and voice quality.

Night Mode.
Other themes.
A better plug-in system with the web navigator.

Return on Investment

Efficiency.
Clear.
Simple and intuitive.

Alternatives Considered

Nixxis Contact Suite, Salesforce CMS and Pipedrive

Key Insights

Do you think Aircall delivers good value for the price?

Yes

Are you happy with Aircall's feature set?

Yes

Did Aircall live up to sales and marketing promises?

Yes

Did implementation of Aircall go as expected?

Yes

Would you buy Aircall again?

Yes

Other Software Used

Pipedrive, Nixxis Contact Suite, Salesforce CMS

Likelihood to Recommend

I work in a call center where we use a lot of software, tools, and things... Aircall is one of them. It's one of the best because it does't crash like other systems (you open the window...crashed. If you know what I mean).
Even for the maintenance, they try to upgrade their system during the time with less users online, that's a great point again.

And even for the efficiency, there are some keyboard shortcuts and we love that. Really!

Aircall Real Review, But From a French User

Software Version

Overall Satisfaction with Aircall