Clunky User Design, Screen Sharing Options Can Be Better
April 27, 2021

Clunky User Design, Screen Sharing Options Can Be Better

Peter Vadelnieks | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Amazon Chime

It is being used to communicate with Amazon as they are a customer. They will only work with us using this specific tool. It is being used by our Support and Solutions Architect teams. It is annoying because Amazon will only allow us to have video calls with them using this tool.
  • Sound quality.
  • Screen sharing.
  • Lagging video.
  • Bad UX design.
  • The ability to have video calls with Amazon.
  • Negative: we have to have multiple video conferencing tools, and Chime in particular if we want to have a video call with Amazon.
It's slower and the user experience is much clunkier. It seems like it was developed by and for other developers, not the normal public.

Do you think Amazon Chime delivers good value for the price?

No

Are you happy with Amazon Chime's feature set?

No

Did Amazon Chime live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Amazon Chime go as expected?

Yes

Would you buy Amazon Chime again?

No

If you don't have to pay for it, then it's fine. But the overall experience of this product is very clunky and not up to same level of quality as other video tools.

Amazon Chime Feature Ratings

High quality audio
8
High quality video
5
Low bandwidth requirements
1
Mobile support
1
Desktop sharing
5
Meeting initiation
1
Record meetings / events
5
Slideshows
5
Live chat
5
Audience polling
5