Item: AnyDesk
Rating: 7
Author: Dianna Farrell

Overall Satisfaction with AnyDesk

Use Cases and Deployment Scope

AnyDesk is used by our technical support engineers to address customer problems and concerns when we are not able to use LogMeIn. It is typically a backup for that platform.

Pros and Cons

Pros

Usability
Consistency
Availability

Cons

Availability to override UAC
Some user controls

They share great qualities between one another. One, however, has the advantage and that is AnyDesk. it is much more user friendly and a lighter program for computers. I recommend it highly over TeamViewer.

Support Rating

Easy to get ahold of and communication is consistent and on point.

Key Insights

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

Other Software Used

TeamViewer, LogMeIn Rescue, Microsoft Teams

Likelihood to Recommend

In the instance where we are unable to use the first choice (logmein), we resort to using AnyDesk to allow our customers the ability to fix their problems. We are able to remote into their computer and address specific issues that we would be unable to talk them through. It comes especially in handy for those who are not as technically inclined to use LogMeIn or TeamViewer.

AnyDesk Feature Ratings

Comments

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AnyDesk provides a valuable service