Item: AnyDesk
Rating: 10
Author: Carlos Santos

Overall Satisfaction with AnyDesk

Use Cases and Deployment Scope

AnyDesk is fundamental software and has been used for a few years by everyone at my branch. The software is installed on all employee workstations, where IT is responsible for administering the tool. AnyDesk has brought us two great benefits, the first being remote support for the purpose of helping the service desk to resolve issues and employee requests. AnyDesk's second contribution is to make working in the home office more flexible and easier, especially during the pandemic when we needed to access files from the internet network. AnyDesk allowed remote access from anywhere.

Pros and Cons

Pros

Anydesk has a user-friendly, simple, and intuitive interface
Easy to set up and use
Quickly connects to the workstation
Ensures privacy
Remote access from anywhere to search for files on PC
Helps the service desk to install software and devices remotely

Cons

File transfer speed during remote access is somewhat slow
Some instability issues on Android mobile devices

Return on Investment

AnyDesk has optimized the time to perform some activities.
AnyDesk made home office and hybrid work more flexible during the peak of the COVID pandemic.
AnyDesk brought us more financial savings to the branch.

Key Insights

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

Yes

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

Other Software Used

KanbanFlow, IBM Power System S924, Forcepoint NGFW, Cisco Firepower 4100 Series, Cisco Nexus, Barracuda Backup, Veritas Backup Exec, Cisco 5520 Wireless Controller, Juniper AP Series Access Points, Juniper EX Series Ethernet Switches, Cisco Aironet 2800 Series Access Points

Likelihood to Recommend

AnyDesk's software is one of the most stable I've ever used. It is fully translated to our language in Portuguese and is very easy to set up and use on a day-to-day basis. Access is practically instantaneous and has no delay and low latency. For us at IT, we were able to generate very complete and accurate reports, containing access data and detailing the remote activities performed.

AnyDesk Feature Ratings

Comments

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AnyDesk is simple, secure, intuitive, and very functional