[...] AnyDesk Review
Updated September 09, 2025

[...] AnyDesk Review

Robin Hogg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AnyDesk

I have two use cases where I use AnyDesk. The first is as a secure remote access tool to manage support for my clients. My client(s) pay for the AnyDesk License. In this environment, I use the access control list to only allow certain users to login to users machines via AnyDesk. The second use case is where i use AnyDesk to login to machines in my HomeLab without having to move machines and keyboards around and I can manage an uncluttered workspace.

Pros

  • Secure remote access
  • File transfer
  • AnyDesk local network detection

Cons

  • Can't think of anything at the moment.
  • I don't have a license. My model os my client purchases the license for their support.
Easy to download and install and manage
TeamViewer is very expensive, but offers similar functionality.
Splashtop is free to use when used with Atera RMM/PSA - very easy to use in this environment as there is no login requirements on Atera Clients and the users endpoint can be managed without the user having to worry about it.

Do you think AnyDesk delivers good value for the price?

Not sure

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

It's very well suited in both the scenarios I described in the first question. It is not so great connecting to machines that are in Sleep mode, in my experience the machine needs to be woken up before AnyDesk will connect.

AnyDesk Feature Ratings

Remote Administration
8.3
Screen sharing
10
File transfer
10
Instant message
Not Rated
Access to sleeping/powered-off computers
2
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

Using AnyDesk

2 - IT Support for small to medium size clients
In house remote access to various machines - keeps the desk tidy.
IT support for Family and friends
1 - Senior support engineer
  • Desktop and Laptop support
  • User issue support
  • User training
I don't have any reason to change

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