Item: AnyDesk
Rating: 10
Author: Verified User

Overall Satisfaction with AnyDesk

Use Cases and Deployment Scope

We use AnyDesk to support remote access between our business clients and their office computers from home. Additionally, we utilize AnyDesk to offer easy-to-use remote support to our users when they require our technical assistance, and we need to view their screen to identify issues.

Pros and Cons

Pros

No install software.
Remote printing.
User friendly.

Cons

Lack of automatic reconnect after reboot.
Better user interface for unattended access setup.

Return on Investment

Great return on investment for tech support compared to competitors.
Saves billable time by speeding up the process of granting remote access.

Usability

It is very user-friendly, especially the client installation process. The unattended user access setting needs some improvements.

Alternatives Considered

TeamViewer, Splashtop and RemotePC

We selected AnyDesk due to its faster deployment and end-user friendliness, which helps speed up the implementation process.

Key Insights

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

Yes

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

Other Software Used

TeamViewer, N-able N-sight RMM, Hyper-V, Azure VMware Solution, VMware vSphere, VMware Workstation Pro

Likelihood to Recommend

It is well-suited when there is no VPN software or remote desktop combination available; it is easy to use AnyDesk to provide remote access for off-site workers. Additionally, it is an excellent tool for remote support for techs, as it is very seamless to guide an inexperienced user through the client download process.

AnyDesk Feature Ratings

Comments

Please log in to join the conversation

Useful tool for remote access.