The best Remote Access Software on the Market
December 02, 2025

The best Remote Access Software on the Market

Steven Sheasby | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AnyDesk

The company uses AnyDesk for remote access to employee computers for troubleshooting tech issues and for training and assisting. The company also uses AnyDesk for remote access to customer computers for help with navigating programs and websites to complete tasks on their end that require the customer to submit or sign.

Pros

  • Remote Access
  • File Sharing

Cons

  • Nothing at this time.
  • Remote Employees are able to get efficient and immediate assistance with issues. This has saved many hours of time to travel or attempt to explain by phone or email.
  • Customers are able to get efficient and immediate assistance with questions. This has saved many hours of time to travel or attempt to explain by phone or email.
Works very well. Have had no issues. The ability to maintain an address book of all employees is very helpful and makes it easy to add new devices to the address book the moment they new device is setup. Then remoting in to assist with issues with those devices is incredibly simple.
AnyDesk is the simplest and cleanest to use for remote access and remote control of other devices.

Do you think AnyDesk delivers good value for the price?

Yes

Are you happy with AnyDesk's feature set?

Yes

Did AnyDesk live up to sales and marketing promises?

Yes

Did implementation of AnyDesk go as expected?

Yes

Would you buy AnyDesk again?

Yes

AnyDesk works really well for remote access of other computers. The screenshare and the mouse and keyboard inputs are immediate. Other screensharing tools can be delayed making it very hard to control someone elses computer. Also, the ability to share files between computers is very helpful when needing to transfer large files or a large number of files. I also enjoy using it when setting up a new employees computer so that I can remote in and do everything from my computer instead of having to switch back and forth between devices.

AnyDesk Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Multi-platform remote control
Not Rated

Using AnyDesk

11 - Operations, Sales, Administration, IT
11 - No skills are needed. The program is very simple to use.
  • Remote support for employee tech issues
  • Remote support for employee training
  • Remote support for customer issues
  • Setting up a new computer remotely.
It's necessary for our ongoing operations. I don't know of any solution that works as well or better.

Evaluating AnyDesk and Competitors

Yes - Microsoft Teams Screen Sharing
  • Cloud Solutions
  • Scalability
  • Ease of Use
Very simple to use. No setup. Just download and run the program and it works.
I wouldn't change anything.

Using AnyDesk

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Having someone share their screen
  • Transferring files between computers
  • Nothing is difficult

Comments

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