Why I will never stop using Articulate products!
Updated November 11, 2020

Why I will never stop using Articulate products!

Veronica Budnikas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Articulate 360

I run a small e-learning firm and I am a long term user of Articulate products, especially Articulate Storyline. With Articulate 360 we can not only develop e-learning, but we have access to tonnes of new assets, a solid reviewing system and many more tools.
We create e-learning for our clients using the Articulate 360 suite of products. Our clients include small and large companies, not-for-profits and universities. We also provide Articulate software training for corporate clients.
  • The addition of tools like Rise, a web-based, fully responsive e-learning course creator, Review and Content Library make it a fantastic suite of products. I no longer need to purchase any other tools to do my job--it's all included in Articulate 360!
  • Storyline's HTML5 output and flexible publishing options are awesome.
  • I love that responsiveness and multi-device support was paramount in developing Articulate 360, while keeping the robustness of amazing tools like Storyline.
  • Articulate Review is such a big win! No longer are big and messy spreadsheets necessary to get your projects reviewed, Review does it all in one place, super organised and works great!
  • The folks at Articulate bring out updates and upgrades to the software regularly, and it's so great! So many new features every year, and incredibly fast response to bugs and issues.
  • While I quite like the subscription model, monthly payments would be great, with a discount for those who choose to pay yearly, like 12 months for the price of 11.
  • Articulate Review has saved me time, and time = money!
  • Content Library saves me time and money by providing high quality assets all in one place.
  • Storyline keeps getting better and better!
I was an Adobe Captivate user before I switched to Articulate. I found the learning curve for Storyline was so low you could literally create e-learning after playing with it for a few hours. I did not find that with Captivate. Storyline adapts to the developer's level of skill: it has all the built-in features you might need when yo are starting off and then lets you get more complex as you gain experience.
Articulate 360 products are so easy to learn and use. The user interface is very familiar and things work they way you would expect them to if you are a 'normal' software user. Very few things are hidden and they do a great job of showing us new features as they come out.
I have never before dealt with any company in any field that had such an amazing support team. From the way they foster their community of users, to the guys who look at the support cases, they are all incredible: friendly and prompt. Any time I have submitted a support request, they have responded within 24 hours (usually within a couple of hours) and always solved my problem and made sure to follow up. Incredible!

Do you think Articulate 360 delivers good value for the price?


Are you happy with Articulate 360's feature set?


Did Articulate 360 live up to sales and marketing promises?


Did implementation of Articulate 360 go as expected?


Would you buy Articulate 360 again?


For my work context, Articulate 360 is great. Everything I need in one place. Large companies with many developers will benefit from the team plans available. Suitable for all levels of experience, beginner through to expert developers!

Articulate 360 Feature Ratings

Evaluating Articulate 360 and Competitors

Yes - In 2012 I was an Adobe Captivate user. When Articulate Storyline came out that year, I tried it out, and after playing with it for a couple of hours and watching a couple of tutorials, I switched immediately and have never gone back to Adobe Captivate.
Subsequently, Articulate Storyline became part of the Articulate 360 subscription being reviewed, and it didn't disappoint.
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Third-party Reviews
Usability and user-friendliness was key!

Articulate 360 Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - Yes, always solved to my satisfaction and always so promptly.
As mentioned before, I always receive incredible customer support.
However, one time I was having a particularly tricky and mysterious issue and my support guy actually offered to have a live online call so I could show him what the issue was on my system. He took his time, never hurried me and I was blown away.
The standard procedure is to communicate via email, which is completely appropriate, so this person went above and beyond to help me!

Using Articulate 360

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • So easy to get up and running with basic interactivity!
  • Content Library, with its assets and templates, is super well integrated and is an incredible time-saver.
  • The trigger wizard is both easy to use and able to create complex interactivity.
  • There really are no difficult functions. This is a constantly evolving product, so some of the older functions may seem slightly more cumbersome in comparison to some of the newer ones, but this is to be expected, and updates happen really frequently so all functions receive, or should expect to receive, an update sooner or later. For example, Text styles is one function that was lagging behind a bit, until this features was fully upgraded recently, and more updates to that feature are in the pipeline.