Articulate 360 Proves Itself Disappointingly Inarticulate
June 15, 2020

Articulate 360 Proves Itself Disappointingly Inarticulate

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Articulate 360

Articulate 360 has been used intermittently and at the experimental level; Articulate 360 and/or Storyline the software is used primarily in the e-campus and instructional design section for slide building in course construction, assessment creation, and for the design process for online courses. Because my business already has a dedicated license for a learning management system (LMS), the Articulate Suite is not used to its full potential. The software addresses several issues for our e-campus: provides a more up-to-date repository of graphics and, most importantly, its assessment builders offer a better variety of question types than what we have in-house.
  • Assessment variety
  • Easy LTI integration with existing LMS
  • Ease of use as a skin in MS PowerPoint
  • Articulate, though it integrates well with MS PowerPoint, tends to slow things down.
  • Articulate is trying the 'teams' concept for collaborative team building, and the software has not yet quite gotten seamless.
  • Articulate needs to delineate that Storyline is now a part of Articulate 360 and not confuse the long-time user when updating to the 360 suite.
  • Articulate 360 missed a huge contract by their unwillingness to work with smaller groups.
  • Negative ROI due to the time I wasted trying to ask Articulate to help during COVID-19.
Articulate 360 does stack up to iSpring, however, iSpring was more willing to help during COVID-19. Adobe Presenter does help, however, it struggles with its library of graphics. As for course building, I have tried CourseArc (more like a Learning Management System), WhizCabin (wire-framing for courses), SHIFT (Wistia integration, geared toward becoming an LMS but right now, it is a template-based course builder). By far, I think SHIFT worked the best; however, the company is still ironing out some technical bugs.
It took forever to get someone to respond--either by email or by phone--directly to a pricing and licensing question. It is unfortunate that a company that has such potential as a streamlined course building/authoring tool not only missed the boat with service but also proves itself to be all fluff and no substance.

Do you think Articulate 360 delivers good value for the price?

No

Are you happy with Articulate 360's feature set?

No

Did Articulate 360 live up to sales and marketing promises?

No

Did implementation of Articulate 360 go as expected?

No

Would you buy Articulate 360 again?

No

Articulate missed the boat with the coronavirus pandemic. The company did not respond to the (new) increased demands and needs that schools/businesses and other organizations had after all work had to move online. In fact, the company was intransigent when asked if they had any discounts during the pandemic. They missed a huge opportunity, and, quite frankly, turned me off to their software and I abandoned pitching the large license to the head of the Instructional Design department.

Articulate 360 Feature Ratings

Course authoring
5
Course catalog or library
4
Player/Portal
4
Learning content
5
Mobile friendly
4
Progress tracking & certifications
4
Assignments
4
Compliance management
3
Learning administration
4
Learning reporting & analytics
4
Social learning
5