Jenny Saucerman's Review
November 07, 2024

Jenny Saucerman's Review

Jenny Saucerman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Articulate 360

We develop eLearning content using Storyline and Rise and sell those courses to our credit union clients. They use the training to train their staff. We create training on compliance, member service, DEI, HR, and credit union advocacy. The business use case is creating learning solutions as a product to sell to credit unions.

Pros

  • Make a consistent learning experience throughout many courses
  • Allows bootstrapping through the use of variables, Javascript, and xAPI
  • The RIse micro course tool is pretty neat

Cons

  • The software is so clunky and can feel bloated. Storyline assumes a linear, PowerPoint like format for eLearning which isn't always ideal given the learning problem. It often looks and feels outdated.
  • Guys I seriously need dark mode. As a developer. I have chronic migraine and it is SO HARD to work in Storyline with a white screen blaring at me. You've made great progress for increasing accessibility for learners, please also do that for your developers.
  • You need to enable xAPI access to Rise. There are some ways to bootstrap that, but there's really no reason to not have that available for Rise. All player options in Storyline should be variables for xAPI. I'm very surprised that I can't track play/pause out of the box for Storyline. Everything should be accessible with an xAPI statement without requiring me to write custom Javascript.
  • We can create great looking courses within the course of about a month to month and a half.
  • Rise is a great addition to Articulate 360. It's very nice for courses that need to be more text heavy
  • The export options make it easy for us to sell our courses, especially now that there's cmi5 which plays nice with other LMSs (better than SCORM)
We use Review all the time for SME reviews, grammar reviews, and course development reviews. It works really well, and I like the functionality of seeing the feedback when I open the course in Storyline. Storyline and Rise are a great set of tools. We distribute the content by exporting to SCORM or cmi5.
I haven't used the AI assistant. My experience with AI is that it makes unfair exam questions (picking very tiny details to quiz about rather than important concepts.) I'd much rather work with Chat GPT during the storyboarding process than work in Storyline while I'm developing the course. I use the AI audio as a placeholder, but I prefer to work with human voice actors because I find AI audio to be boring and off-putting.
It has a pretty steep learning curve. There are also a lot of little quirks that you need to learn about how the program works. It's not insurmountable but it's there. I really wish there were more xAPI features and built-in variables. A lot of time I feel like I am working against Storyline rather than with it. I'm looking to have to bootstrap xAPI into Rise when it really should be a built-in feature.
iSpring gets me branching scenarios. I really wish it'd do branching video though. Genially is much more visually appealing but it's not as powerful as Storyline. dominKnow was at the forefront of responsive design, but as soon as Storyline incorporated that it lost its competitive edge.

Do you think Articulate 360 delivers good value for the price?

Not sure

Are you happy with Articulate 360's feature set?

Yes

Did Articulate 360 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Articulate 360 go as expected?

I wasn't involved with the implementation phase

Would you buy Articulate 360 again?

Yes

Articulate 360 is currently the best tool in the marketplace. But there are other tools coming out that are starting to become competitive. If you want to maintain your top spot in the marketplace, you need to start adding features that make training feel fresh. You should build in branching scenarios into Storyline for example. There are other tools that offer things like 3D characters and beautiful themes for courses. Check out your competitors and start incorporating some of their features into your product.

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