We Switched to Ascentis and It's Been Grand!
Gail Bettcher | TrustRadius Reviewer
May 24, 2019

We Switched to Ascentis and It's Been Grand!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ascentis

We implemented Ascentis HR, Payroll and NovaTime Timekeeper initially, to assist in consolidating many manual tasks into one place electronically. We have since added the Performance and Comp modules, as well as Recruiting.
  • Customer Service is outstanding!
  • They listen to our requests and suggestions and try to understand why we are asking for certain things.
  • Things flow from one place to another with relative ease and behind the scenes workflows.
  • Recruiting has been challenging to us because we do a lot of seasonal hiring, and we also want to utilize the system to capture volunteer applications as well as full-time hiring. The verbiage within the system is not as customizable as we would like to accommodate these workflows.
  • To build out several offer letters is costly, and the inability to easily correct or create/update forms is frustrating.
  • One comprehensive system means less time managing hire to fire processes.
  • Streamlined and integrated performance management system.
  • ESS employee access with less HR intervention gives employee powers and abilities to see everything whenever they want or need.
With ADP, we only used the Payroll and HR features. In looking to expand capabilities and consolidate efforts, we had concerns about the support team from ADP -- although Payroll support was solid, we found the HR support to be difficult to work with and had concerns about adding more components to the mix if the support wasn't there to help. Ascentis Customer Support is outstanding and always available, with rare exception.
Available via email or phone -- usually always able to get connected to a specialist if the need is there. Always friendly and willing to listen to understand the problems.

I wish there was a way to link to Ascentis Communities right through ESS -- one login like the rest of the web-based functions are moving to. I find it a bit cumbersome to have to go to a different place to log in, etc. I also wish there was a listing of recommendations clients have made for development consideration that we could access and vote for...aybe that does exist but I haven't seen it. Sometimes you don't know what would make things easier, but once you see another client's request, you could apply more value to a suggestion.
Almost always provides exceptional support. The weakest link has been within Recruiting, but I don't think it is necessarily the Support team's issue as much as the limitations of the system. I do feel like it takes longer to get answers for that module.
While the Recruiting module itself is difficult to get it the way we need, moving applicants into HR has saved us tons of time since it is fully integrated. Everything works well together and the support services teams for all modules are outstanding.

Within Recruiting, there are no integrated Reference check capabilities, so it has to be done manually outside the system. With the volume of seasonal hiring we do, we simply don't have the time to do this effectively. If there was a way to run reference checks and have them flow back to the employee record in the form of an attachment for their file, it would be awesome!

Ascentis Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
7
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
8
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Tracking of all physical assets
Not Rated
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Performance plans
10
Performance improvement plans
10
Review status tracking
9
Review reminders
10
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
7
Manager tracking tools
8
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
9
Performance tracking
9
Job Requisition Management
7
Company Website Posting
9
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
1
Applicant Tracking
7
Notifications and Alerts
Not Rated