Item: Atera
Rating: 9
Author: Swayam Behera

Use Cases and Deployment Scope

Deploying a customized profile on every PC we have set up in our organization has been functional for us. Its solutions have enabled us to to keep track of all our tickets for customer services, etc, and their status at the same time. Its real-time monitoring services and automation have increased our customer relationships.

Pros and Cons

Its functions and range of implementation for IT monitoring are great
Comfortable and reliable space for managing remote tasks
Properly structured functions in its user interface has improved our user experience

Few of the patches installed need some upgrades and lack occasional functionality
Its pricing structure
Scope of improvement in being a CRM

Return on Investment

Increased collaboration with is feature board
Better IT management
Better integrations with third party platforms due to wide room of APIs

Usability

Atera has increased our management functionality with its wide range of features and board. Deploying various profiles on every computer in our organization has provided us with resources to help us sell services to our customers, have repetitive customers, and maintain great relationships with our customers. Overall we have accessed real-time monitoring in an optimized manner for our IT team.

All in One

Our IT department which was earlier based totally on manual labor and workforce is now shifting its focus towards automating its functionalities including CRM, RMM, remote monitoring, and more. With Atera we have now automated the billing process and reporting processes as well resulting in better CRM and positive backend performance.

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Likelihood to Recommend

Individuals or organizations looking for a space more than RMM and a library of APIs for them to use must opt for Atera. With its great feature board, enterprises can collaborate on real-time monitoring experiences, make suggestions, and more. With its continuous updates, Atera has always been a great management platform for any organization.

The all in one IT manager we needed in our organization

Overall Satisfaction with Atera