A great All-in-One Solution that can only keep getting better.
March 05, 2024
A great All-in-One Solution that can only keep getting better.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We use the full functionality of Atera: Remote Monitoring and Management, Remote Access, Helpdesk and Ticketing, Patch Management, Software management, Network discovery, Atera AI.
- All in one ticketing and remote access directly from the ticket.
- Integrating AI into the software has helped, especially in the Command line interface.
- Multiple options for remote connections.
- Reactive and helpful support in the live chat.
- Can definitely improve the ticketing/helpdesk side of things. Lacking a few options that other systems have.
- Reporting could be improved with a bit more control.
- Our SLA performance has improved by 24% so far.
- Efficiency in monitoring and patching has greatly improved.
The all-in-one solution has made our helpdesk run a lot more smoothly. The ability to receive a ticket and then take immediate action from the same screen has greatly increased our response and completion time. Having a reliable way of monitoring and connecting to all our devices has enabled us to raise our level of customer service.
Atera pulls the best features from the above systems I have previous experience in and unites them in an All-in-one solution that simplifies and improves everyone's experience.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes