Atera is a clear winner in the IT management category
January 05, 2024
Atera is a clear winner in the IT management category
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
Atera is the centralized management platform for our infrastructure and devices. It is used to handle most operations for IT management. We have a small internal IT department which needs to support 50 users across 3 offices and many remote users.
It has enabled us to have visibility into all equipment, installed software, remotely support devices, and track incidents and problems. We use it to streamline onboarding and offboarding operations, configure new hardware for deployment, track assets, automate remediation of issues, centralize a knowledgebase of IT information, automate patching, etc.
While IT is generally a 24/7 operation, my office hours do not need to be. When things aren't being self-healed after-hours, I can still have visibility and access to everything wherever I may be.
It has enabled us to have visibility into all equipment, installed software, remotely support devices, and track incidents and problems. We use it to streamline onboarding and offboarding operations, configure new hardware for deployment, track assets, automate remediation of issues, centralize a knowledgebase of IT information, automate patching, etc.
While IT is generally a 24/7 operation, my office hours do not need to be. When things aren't being self-healed after-hours, I can still have visibility and access to everything wherever I may be.
- Easy access to device information and remote capability.
- Scheduled automation for after-hours maintenance and remediation.
- Ability to run scripts on remote devices.
- Network device monitoring and alerting.
- Some interface elements could be streamlined, like consistency of breadcrumb navigation between pages.
- Included Splashtop remote is functional but limited.
- Atera has helped us bring our IT support fully in-house and save us having to pay an MSP for support. We have realized 6 figure cost reductions by implementing the product.
- The automations and remote capabilities have made managing our network easier for a limited number of staff.
- The time savings realized by using Atera have been put into long delayed IT initiatives, which has allowed us to not only get current on technology, but able to look towards future improvements.
The product's ease of use allows quicker response times, less manual effort, and more user satisfaction. While we do not need all of the features of the product, having everything in one place makes it easy to get users back to work quickly when there are issues so there is minimal loss of productivity.
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels.
Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes