Remote management made easy!
October 07, 2024

Remote management made easy!

Rishabh Parmar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

I find Atera very helpful for our organization. We work in the marketing industry, where remote working and team management are crucial tasks. I like its user interface, and there is only a slight learning curve at the beginning, so it does not take much time to learn.

Pros

  • Perfect for remote monitoring and working from home.
  • Best for providing support to clients.
  • Has ticket raising features and cost-effective

Cons

  • Automation customization can be improved.
  • Few integration options.
  • It may not be a bit for larger MSPs.
  • Easy setup and learning best for beginners.
  • Takes less cost than other tools in the market.
  • Automation is time-saving.
  • Scalability can be improved.
I gave this rating based on my experience with this platform. It saves a lot of manual time by providing automation features and a centralized way of managing remote work.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

It can be an excellent choice for medium to small MSPs, but it can be improved regarding scalability, automation + multiple support. It supports real-time monitoring, so there is no delay problem in the team, and it is well suited for IT and support companies. If Atera can improve customization and automation and have fewer compliance needs, it can also be fit for large MSPs.

Atera Feature Ratings

8.0
Remote monitoring
8
Network device monitoring
8
8.5
Patch Management
9
Policy-based automation
8
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

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