Item: Atera
Rating: 8
Author: Brady Phenicie

Overall Satisfaction with Atera

Use Cases and Deployment Scope

Support get back to you pretty fast. Product is great for my needs. Use a few RMM but keep coming back to Atera. Only had a few agents that have drop off and sometimes have to reinstall Mac agent after update. I think the AI should be part of their product not an add on.

Pros and Cons

Pros

Loging information about agent
integration with splashtop
reports

Cons

AI should be a part of product not addon
Integration with apps should be on same dashboard
Agents on Mac should install without user intervention

Return on Investment

Onboarding with Macs get past their security setting
Easier install for client on Mac
More API functionality

Usability

We know what all devices are doing all the time. From computer to printer but would like to see a install for phones and ipads.

All in One

Makes it easy to monitor devices. We dont really use the billing part of Atera but do use the RMM PSA.

Alternatives Considered

Datto RMM

In my opinion, Datto is not a great company to partner with. In my experience, billing is crazy and when you call in for support you get sales.

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Other Software Used

Huntress, Microsoft 365, Augment

Likelihood to Recommend

We have to use an RMM we have tried most brands out there. But keep coming back to Atera. Price is right and it works 99.9 percent of the time. Most of the down time is an issue with Azure. I would like to see more integration with more products.

Atera Feature Ratings

Comments

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