TrustRadius
Confluence does a lot, but needs to be more user friendly
https://www.trustradius.com/collaborationAtlassian ConfluenceUnspecified8.1893101
Holly Wallace Nielsen profile photo
July 03, 2018

Confluence does a lot, but needs to be more user friendly

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Atlassian Confluence

We use Confluence across our organization. We all work remotely so it is a place where we can collaborate on projects, we post our meeting agendas, we post tutorials, training, etc. Any content that employees need to access to do their jobs we put on Confluence. For example, we can put processes on how to complete certain tasks on confluence and we also task each other to complete certain items.
  • Organizing content so that people can find what they are looking for.
  • Putting restrictions on certain pages so that it can be seen/edited by appropriate employees
  • Letting people collaborate on documents simultaneously
  • notifying when a page has been updated
  • combining content with tasks so that things get done
  • The tables feature is horrible. Really hard to edit, and make look nice. I end of just posting screen shots of excel.
  • It can be confusing and overwhelming for new users. I would not say it is intuitive.
  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
It works well for remote teams that need to communicate and keep track of many projects happening all at once. It keeps everything all in one place so that everyone can find things and we all know where stuff should go. If you are tracking KPIs using complicated formulas in excel, you will find it annoying to try and replicate that in confluence.

Confluence Feature Ratings

Task Management
8
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
9
Search
8
Visual planning tools
6
Chat
Not Rated
Notifications
8
Discussions
7
Surveys
Not Rated
Internal knowledgebase
8
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
8
Video files
Not Rated
Audio files
Not Rated
Document collaboration
10
Access control
10
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
10