Item: Atlassian Confluence
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Confluence is used business-wide to help document policies, processes, and procedures. It is highly used by our technology departments as a knowledge base as well as a place to document project status and other relevant information.

Pros and Cons

Project planning.
Meeting notes.
Blog posts.

Build SSO into the product at no extra cost. Currently, you have to purchase a third-party plugin or if using Confluence Cloud you have to purchase Atlassian Access which is often the same price, if not more, than Confluence itself.
When publishing changes to a document you will be notified if someone else has made changes. In order to publish your changes, you are forced to publish theirs as well but it doesn't tell you what their changes were.

Return on Investment

Documentation is actually created and kept up to date without complaints.
It has solved employee complaints regarding lack of communication and documentation as it provided us with a central location to publish this information.

Alternatives Considered

MS SharePoint

SharePoint has grown to be a very large and complicated beast. We needed something simple and easy to use that our Employees could adopt and being used very quickly with minimal or no training.

Support Rating

We rarely if ever have issues with Confluence. However, when we have had issues Atlassian has made it very easy to get in contact with support via their online ticketing system. They are always very thorough with their responses and incredibly helpful and cheery. They make sure to explain the solution and the problem clearly for quick and easy remediation.

Key Insights

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

Yes

Likelihood to Recommend

Atlassian Confluence is great as a central place to take and store meeting notes. It's also very nice because multiple people can edit the same page at the same time. It is also a fantastic place to store project status information to make it easily accessible to many people. We find that because Confluence is so easy to use that our employees are much better at creating documentation and keeping it up to date.

Atlassian Confluence makes documentation fun again!

Overall Satisfaction with Atlassian Confluence