Item: Atlassian Confluence
Rating: 7
Author: Steven Carmean

Use Cases and Deployment Scope

Confluence is the WGU wiki system for documentation across the entire company. It is encouraged as the 1 stop shop for most departments with a few that choose to use SharePoint or Service Now instead.
This is a helpful place for meeting notes, collaborate on tutorials and a handy storage for management tool links.

Pros and Cons

Great support out there since its widely used.
Very customizable with themes and color combinations.
Collaborative editing options.
A plethora of add-ons to customize your experience.

Migrations of data can be difficult.
Backup service breaks so you're better off manually backing up.
The log-analyzer can sometimes treat symptoms, but may not see the root cause to a problem with the system.

Return on Investment

Improved documentation gathering.
Less siloing between departments on data.
1,800 users capable of collaborating within an internal system.

Support Rating

Unless you are willing to pay for the higher tier of service, expect a 3 day return with the simple answers and some extra time to push through with the more complicated troubleshooting.
We choose to use the less expensive customer service pricing, and we tend to find the answers online from forums faster than we get responses from Confluence Support.

Key Insights

Do you think Atlassian Confluence delivers good value for the price?

Not sure

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Confluence again?

Yes

Other Software Used

MS SharePoint, Microsoft Teams, JIRA Software

Likelihood to Recommend

If you are looking for a scalable solution for confidential notes, knowledge, or for a place to throw a general memo, then Confluence is a great system.
This system carries quite a cost to it, so if you aren't willing to fork out the funding or if you don't have a large enough user base (I'd recommend at least 500 active users), then there are alternative solutions that are rather effective such as Sharepoint or a Gsuite equivalent.

Associate DevOps' year long approach at Confluence

Overall Satisfaction with Atlassian Confluence