Item: Atlassian Jira
Rating: 8
Author: Kanishka Banala

Overall Satisfaction with Atlassian Jira

Use Cases and Deployment Scope

JIRA is used in my organization for project management, to keep track of issues and tasks, and to streamline/improve communications between developers, QA engineers, and different teams. The scope of our use case covers product management, meeting and tracking deadlines for different projects, tasks, and sub-tasks. I have helped my organization improve overall productivity.

Pros and Cons

Pros

Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.

Cons

Our Engineering teams occasionally deal with delays when filtering large backlogs of issues. Jira could work on improving this.
I have observed that non-technical teams/team members often struggle with JQL queries when creating dashboards, etc. A simplified filter tool would be helpful.
More control over the organization's email notification system would be helpful. With this control, we could reduce and customize the irrelevant update emails and get notified only about important updates.

Return on Investment

JIRA has increased the teams' productivity and efficiency; the sprint timelines have improved by 15-20%.
JIRA's integration with tools like Bitbucket and Confluence has improved functional collaboration, leading to faster decision-making and issue resolution by approximately 10-15%.
Additional functionality requires additional third-party plugins, which require additional costs; the requirements of these plugins increase the costs by approximately 15%.

Usability

Most of JIRA's features are simple and easy to understand, even for a non-technical person, but unlocking its full potential requires a steep learning curve. Setting up workflows and automation can be time-consuming. JIRA is inherently flexible and has excellent functionality, but it requires you to invest your time to better use the tool.

Alternatives Considered

Trello and Asana

Trello is amazing for simple project management and great for non-technical teams, but it lacks the depth and complexity of JIRA for detailed issue tracking and complex workflows. Asana, similar to Trello, is great for simple and lightweight project management but isn't suitable for technical project management like JIRA.

Key Insights

Do you think Atlassian Jira delivers good value for the price?

Yes

Are you happy with Atlassian Jira's feature set?

Yes

Did Atlassian Jira live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Jira go as expected?

Yes

Would you buy Atlassian Jira again?

Yes

Other Software Used

Atlassian Bitbucket, Google Sheets, Figma, Rippling

Likelihood to Recommend

JIRA is more suited to the AGILE work and development environments, which helps manage the development lifecycle. The sprint planning and backlog management features really improve overall productivity in AGILE environments. Its flexible issue-tracking system makes it great for tracking bugs and defects. The QA teams are effectively able to use these features to raise issues that, in turn, help the engineering teams.

Atlassian Jira Feature Ratings

Comments

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JIRA A Powerful and Flexible Project Management Tool.

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