Overall Satisfaction with Authorize.net
I used Authorized.net's payment gateway service for an e-Commerce site with a nopCommerce framework. Before Authorized.net, I used FirstData payment gateway service until we found out that FirstData couldn't do address verification properly. Therefore, the team and I decided to switch to Authorize.net. Ever since, all the online payments are properly processed by Authorized.net and it has even prevented fraud with fake credit card payments. I integrated Authorized.net over a Microsoft .Net C# platform and the integration process was easy.
- It worked very well with Address Verification System which we needed the most for our online customers to validate credit card payments.
- As a technical lead, integration with Microsoft .Net platform is easy for both a sandbox and live environment. I appreciate Authorized.net for its sandbox environment and SDK to test. So I was able to prove the payment integration service to business users.
- PCI compliance is of utmost importantance for our eCommerce site, but we're not ready yet to implement the infrastructure. Authorized.net has the PCI compliance that we need.
- Authorized.net's administration web site UI is very primitive while a lot of web sites are adapting to a modern UI design.
- Sometime my business users don't know how to use Authorized.net's admin site to manage customer transactions. That's where the usability issues are.
- I know sandbox is for testing, but sometimes I couldn't test a few scenarios in a sandbox environment. I received a server error and process failed error message with my test credit card intermittently. It is really important for us to test all possible scenarios, and Authorized.net's sandbox is the only environment we can rely on.
- We switched to Authorized.net from FirstData after suffering a few fraudulent transactions. It saves us a lot of money and prevented potential fraudulent payments.
I used FirstData before Authorize.net, but after we'd suffered a few fraudulent payments and found that FirstData's address verification algorithm wasn't working as expected, we switched to Auhtorize.net. So far, it is working so well. Authorized.net is also a preferred built-in plugin for the eCommerce framework, nopCommerce, that we used. From technical point of view, a lot of references and samples are available for Microsoft .Net technology. On the other contrary, for FirstData there are not.
So far, I'm happy with Authorized.net. Our eCommerce site is running well and there is nothing to complain about it. It is suited perfectly well for us (eCommerce team) to implement a payment gateway integration. It also worked for our business team who don't need to worry about fraudulent [transactions] and implementing a PCI compliant infrastructure.