May 10, 2019


Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture
  • Excise

Overall Satisfaction with Avalara

As partners with Avalara we assist our ERP customers that are currently using or would like to use Avalara products within their ERP.
  • Support
  • Products
  • Online Help
  • Additional partner training to increase the partner pipeline
  • Additional online support videos
  • Direct line to support for partners when issues arise with their customers.
  • For our customers the ROI has been significant, they have been able to streamline their tax compliance operations.
  • Less time calculating tax rates and filing returns.
  • Staff members are able to focus time on other things.
Online support/help quide has been invaluable in assisting us in supporting the implementation process.
  • NetSuite - ERP
  • D365
  • GP
Integrating with Avalara was not difficult.
Very user friendly, in areas that support is needed the Avalara help has come in handy.
Returns management similar to AvaTax has freed up our customers to focus on other areas of the business. Since they are now spending less time hunting down documents and or following up with customers regarding exemption certificates. This suite of products has really helped our customers!
Avalara is well suited for customers looking to automate their sales tax solution in ways that their current ERP can not do.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
VAT / GST Taxes
Energy and Fuel Taxes
Geolocation for Tax Assessment
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Tax Document Management
Complex Tax Scenario Management