CRUSH19
May 10, 2019

CRUSH19

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture
  • Excise

Overall Satisfaction with Avalara

As partners with Avalara we assist our ERP customers that are currently using or would like to use Avalara products within their ERP.

Pros

  • Support
  • Products
  • Online Help

Cons

  • Additional partner training to increase the partner pipeline
  • Additional online support videos
  • Direct line to support for partners when issues arise with their customers.
  • For our customers the ROI has been significant, they have been able to streamline their tax compliance operations.
  • Less time calculating tax rates and filing returns.
  • Staff members are able to focus time on other things.
Online support/help quide has been invaluable in assisting us in supporting the implementation process.
  • NetSuite - ERP
  • D365
  • GP
Integrating with Avalara was not difficult.
Very user friendly, in areas that support is needed the Avalara help has come in handy.
Returns management similar to AvaTax has freed up our customers to focus on other areas of the business. Since they are now spending less time hunting down documents and or following up with customers regarding exemption certificates. This suite of products has really helped our customers!
Avalara is well suited for customers looking to automate their sales tax solution in ways that their current ERP can not do.

Avalara Feature Ratings

Type of tax
8.0
Sales and Use Taxes
8
Cross-border Taxes
8
VAT / GST Taxes
8
Energy and Fuel Taxes
8
Tax Reporting & Compliance
8.0
Geolocation for Tax Assessment
8
3rd-Party Software Integrations
8
Tax Data Reporting
8
Compliance Administration Management
8
Tax Exemption Processing
8
Tax Document Management
8
Complex Tax Scenario Management
8

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 6 years ago
    Thank you for taking the time to write about your experience with Avalara. We appreciate your feedback and look forward to continuing to serve you and your clients. If there are additional comments you’d like to share, please contact customercare@avalara.com to continue the conversation with us.

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