Item: Avalara
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

As partners with Avalara we assist our ERP customers that are currently using or would like to use Avalara products within their ERP.

Pros and Cons

Support
Products
Online Help

Additional partner training to increase the partner pipeline
Additional online support videos
Direct line to support for partners when issues arise with their customers.

Return on Investment

For our customers the ROI has been significant, they have been able to streamline their tax compliance operations.
Less time calculating tax rates and filing returns.
Staff members are able to focus time on other things.

Implementation Rating

Online support/help quide has been invaluable in assisting us in supporting the implementation process.

Systems Integrated With

NetSuite - ERP
D365
GP

Integrating with Avalara was not difficult.

Usability

Very user friendly, in areas that support is needed the Avalara help has come in handy.

Returns management similar to AvaTax has freed up our customers to focus on other areas of the business. Since they are now spending less time hunting down documents and or following up with customers regarding exemption certificates. This suite of products has really helped our customers!

Likelihood to Recommend

Avalara is well suited for customers looking to automate their sales tax solution in ways that their current ERP can not do.

CRUSH19

Modules Used

Overall Satisfaction with Avalara