Avalara Review
February 02, 2023
Avalara Review
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- Returns
Overall Satisfaction with Avalara
For sales tax calculation and return filing. Initially Avalara was purchased to be used for global tax calculation and return filings, but there is still an issue with the reverse charge mechanism not working between Avalara and Chargebee. This issue led us use other tax software to calculate and file international tax returns.
- Calculating US Sales Tax
- Plenty of reporting options to analyze data
- No ability to review tax returns before filing.
- Support tickets are closed before solutions are confirmed to work, so need to open/file multiple tickets for the same issue.
- No ability to prevent tax returns from being filed after the 1st, but do not know if anything is incorrect until the 1st.
- All returns filed should include payment confirmations from the state, for audit purposes.
Do you think Avalara delivers good value for the price?
Not sure
Are you happy with Avalara's feature set?
Yes
Did Avalara live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avalara go as expected?
No
Would you buy Avalara again?
No
- No change really, if any it's spending more time submitting support cases for returns.
- Chargebee
I was not part of the integration, but there was a major issue with reverse charge mechanism not working, so we had to find other options for our international returns.
- Avalara Returns
Chargebee had an agreement with Avalara so we could not use our current provider for sales tax. Avalara is good for sales tax collection, and even easier to set up, but Vertex Returns was better because once it was set up there were fewer issues than we have had with Avalara, and all documentation was provided once the returns were filed.