Overall Satisfaction with Avalara AvaTax
We use AvaTax for our billing. We have nexus in 31 different states so it calculates the correct sales tax amounts for each of our invoices. Each state and county has its own tax rates and rules. AvaTax helps take away the burden of complying with all of these different states correctly.
- Great customer support
- Admin console is very user friendly and organized
- Keeping you current with tax rate changes and rules
- We have a lot of farm addresses. Since they aren't mailing addresses in the postal service we sometimes have problems with tax calculations.
- I use to spend numerous days each month just on reconciling tax reports and filing tax returns. Now it only takes a few hours each month.
- We use to have to go to each state's website for any tax rate updates and update those rates in our accounting software. This task has been eliminated now that we use AvaTax.
- We were not properly collecting exemption certificates before we used Avatax. We are in complete compliance now.
- Sage 500
It was a little complicated for us. We have a lot of customizations in our accounting system due to the nature of what we do. We also use off-site servers. We had to have our IT specialist and Avalara's IT specialist to work together to integrate everything successfully.
We use the return filing capabilities. We had Avalara perform a nexus study for us and help us be compliant in all the states we sale products. We are required to file in 31 states. In addition, some of those states require multiple returns depending on county laws. Using this service eliminates days of work for us and gives us a peace of mind that everything is filed correctly. If we receive any sort of notice from a state we can upload it to the admin console and they will take care of it for us.