Avaya Cloud Solution: A solution that works.
December 12, 2021

Avaya Cloud Solution: A solution that works.

Jeyson Canales | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya UCaaS

We use Avaya Cloud Office to make local and international calls when speaking to suppliers and our transportation agency. Avaya Cloud Office has also been vital in our local communication since most of our clients are in the interior regions with network challenges. Avaya Cloud Office has enabled us to stay in direct contact with internal and external contacts through the Avaya Equinox and Avaya Workplace app.
  • Real-time VoIP calls significantly reduce calling costs, particularly for long-distance calls accessible from any location.
  • Numerous collaboration tools are included in the program, including VoIP, video conferencing, chat, presentations, and voicemail.
  • More efficient voice calls, video delivery, and messaging options with services' flexibility and simplicity of usage and without the requirement for physical.
  • There is no support for Avaya Cloud Office Phone, Avaya Cloud Office Phone for Mobile, or any other softphone.
  • There is no support for the Call Queue functionality. Intercom and paging services are not available.
  • Limited Extensions are capable of receiving paging calls, but they are unable to initiate paging calls.
  • Increased efficiency.
  • Cost reduction.
  • Better customer experience.

Do you think Avaya UCaaS delivers good value for the price?


Are you happy with Avaya UCaaS's feature set?


Did Avaya UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya UCaaS go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya UCaaS again?


Microsoft 365 (formerly Office 365), Slack, Microsoft Teams
When dealing with long-distance calls, Avaya Cloud offers cost-effective services. Additionally, the Avaya Cloud is suitable for video conferencing or video calls in areas with unstable network connectivity.

Avaya UCaaS Support

I have not personally contacted Avaya's customer support, my supervisor normally helps me with support requests so I don't contact them directly. However, I have been a witness of their efficiency, they have helped me to resolve issues permanently in a couple of minutes.